Are We a Good Fit?

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Insurance copays are expected to be paid at the time of service or by end of day.  Any copay not collected on day of appointment will inccur an additional fee.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10-15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

We require a 24-hour notice to cancel or reschedule an appointment. For appointments scheduled within 24 hours of the appointment time, a 2-hour notice is required. If you arrive 10 minutes late to your appointment, you have missed 

your appointment; therefore, a late cancellation fee will be charged, whether you are seen then or not.

Failure to give proper notice for cancellation or reschedule will result in:

 A $25.00 charge for missed vaccine appointments or late cancellations, per child

 A $50.00 charge for the first missed appointment, per child

 A $75.00 charge for the second missed appointment, per child

 A $100.00 charge for the third missed appointment, per child

 A $100.00 charge for missed ADD/ADHD or mental health/behavioral appointment, per child

Your family could be subject to dismissal for a third or subsequent missed appointment.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 12 months in advance. You will receive an automated reminder the month ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Make sure we participate with your insurance plan. It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.